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Wholesale application forms

Source for Business can act on your behalf to manage submissions to your water wholesaler.

Use this section to find the correct forms and guidance for requests such as meter replacements, switching to a domestic account, or removal from the business market.

Completing the right forms quickly ensures your request is processed efficiently.

WAF-B1

Please note: this is a chargeable service, if you are happy to proceed, tick the consent box below and proceed with filling out the form details.

Consent
This must be ticked in order for us to process your application.
Are you the owner/landlord of this property?
Sorry, we can only accept meter requests from the owner of the property. If you are not the owner/landlord of the property please speak to your landlord to raise this request.

Your Details

Section

Do you have a different postal address?

Do you have a different postal address?

Different Postal Address

Different Postal Address

Meter installation

We will normally contact you by telephone. Please indicate when you are NOT available for a survey.

Monday
Tuesday
Wednesday
Thursday
Friday

Terms and Conditions

We will not reveal the personal information you provide in this form to third parties. We will securely store and use your data for the purposes intended by this form and to administer and enhance our site and our service.

Please note, that if your water and sewerage services are provided by separate retailers, you may need to contact each retailer to raise this request.

Terms and Conditions
Privacy

Section

The consent field must be ticked in order for us to process your application.

WAF-B3
An unusually high meter reading could indicate a leak or a change in usage.

Stop tap test

Have you completed a stop tap test to rule out any leaks?
This must be ticked in order for us to process your application.

Consent

Consent
This must be ticked in order for us to process your application.
Are you the owner/landlord of this property?
Sorry, we can only accept meter requests from the owner of the property. If you are not the owner/landlord of the property please speak to your landlord to raise this request.

Your Details

Section

Do you have a different postal address?

Do you have a different postal address?

Different Postal Address

Different Postal Address

We will normally contact you by telephone. Please indicate when you are NOT available for a survey.

Monday
Tuesday
Wednesday
Thursday
Friday

Type of work being requested

Terms and Conditions

We will not reveal the personal information you provide in this form to third parties. We will securely store and use your data for the purposes intended by this form and to administer and enhance our site and our service.

Please note, that if your water and sewerage services are provided by separate retailers, you may need to contact each retailer to raise this request.

Terms and Conditions
Privacy

Section

The consent field must be ticked in order for us to process your application.

WAF-B5

Please note: there is no charge to replace a faulty or damaged meter. However, if you change your mind or if the meter is found not to be damaged or faulty, an admin charge may apply for this service.

Consent
This must be ticked in order for us to process your application.
Are you the owner/landlord of this property?
Sorry, we can only accept meter requests from the owner of the property. If you are not the owner/landlord of the property please speak to your landlord to raise this request.

Your Details

Section

Do you have a different postal address?

Do you have a different postal address?

Different Postal Address

Different Postal Address

We will normally contact you by telephone. Please indicate when you are NOT available for a survey.

Monday
Tuesday
Wednesday
Thursday
Friday

Faulty meter details

Terms and Conditions

We will not reveal the personal information you provide in this form to third parties. We will securely store and use your data for the purposes intended by this form and to administer and enhance our site and our service.

Please note, that if your water and sewerage services are provided by separate retailers, you may need to contact each retailer to raise this request.

Terms and Conditions
Privacy

Section

The consent field must be ticked in order for us to process your application.

WAF-B7

Please note: this is a chargeable service, if you are happy to proceed, tick the consent box below and proceed with filling out the form details.

Consent
This must be ticked in order for us to process your application.
Are you the owner/landlord of this property?
Sorry, we can only accept meter requests from the owner of the property. If you are not the owner/landlord of the property please speak to your landlord to raise this request.

Your Details

Section

Do you have a different postal address?

Do you have a different postal address?

Different Postal Address

Different Postal Address

We will normally contact you by telephone. Please indicate when you are NOT available for a survey.

Monday
Tuesday
Wednesday
Thursday
Friday

Type of work being requested

Terms and Conditions

We will not reveal the personal information you provide in this form to third parties. We will securely store and use your data for the purposes intended by this form and to administer and enhance our site and our service.

Please note, that if your water and sewerage services are provided by separate retailers, you may need to contact each retailer to raise this request.

Terms and Conditions
Privacy

Section

The consent field must be ticked in order for us to process your application.

WAF-C1

Please note: there will be an administrative charge if your supply details are found to be correct.

Consent
This must be ticked in order for us to process your application.

Your Details

Section

Is your supply metered?
If available, your meter serial number will appear on your bill.
E.g. production calculations / photographs

Maximum file size: 10MB

Terms and Conditions

We will not reveal the personal information you provide in this form to third parties. We will securely store and use your data for the purposes intended by this form and to administer and enhance our site and our service.

Please note, that if your water and sewerage services are provided by separate retailers, you may need to contact each retailer to raise this request.

Terms and Conditions
Privacy

Section

The consent field must be ticked in order for us to process your application.

WAF-C6 [de-registered]

There is no charge to remove a domestic property from the non-household market. However, please ensure that you are listed on your local council tax website as a domestic customer before applying. If your premises are found to be non-household an admin charge will apply.

Consent
This must be ticked in order for us to process your application.

Your Details

Is your property mix-use?
Is it listed as mix-use in the council tax register?
Please provide evidence that you are paying Council Tax, such as a recent Council Tax bill or statement.

Section

If available, your meter serial number will appear on your bill.
E.g. production calculations / photographs

Maximum file size: 10MB

Terms and Conditions

We will not reveal the personal information you provide in this form to third parties. We will securely store and use your data for the purposes intended by this form and to administer and enhance our site and our service.

Please note, that if your water and sewerage services are provided by separate retailers, you may need to contact each retailer to raise this request.

Terms and Conditions
Privacy

Section

The consent field must be ticked in order for us to process your application.

WAF-C6 [surface water]

Your Details

As it appears on your bill

Section

If available, your meter serial number will appear on your bill.
E.g. Photographs / septic tank or cess pit certificate

Maximum file size: 10MB

Terms and Conditions

We will not reveal the personal information you provide in this form to third parties. We will securely store and use your data for the purposes intended by this form and to administer and enhance our site and our service.

Please note, that if your water and sewerage services are provided by separate retailers, you may need to contact each retailer to raise this request.

Terms and Conditions
Privacy

Section

The consent field must be ticked in order for us to process your application.

WAF-C6 [sewerage charges removed]

Your Details

As it appears on your bill

Section

If available, your meter serial number will appear on your bill.
E.g. Photographs / septic tank or cess pit certificate

Maximum file size: 10MB

Maximum file size: 10MB

Terms and Conditions

We will not reveal the personal information you provide in this form to third parties. We will securely store and use your data for the purposes intended by this form and to administer and enhance our site and our service.

Please note, that if your water and sewerage services are provided by separate retailers, you may need to contact each retailer to raise this request.

Terms and Conditions
Privacy

Section

The consent field must be ticked in order for us to process your application.

WAF-F5

Your Details

Section

If available, your meter serial number will appear on your bill.

Your complaint

Please provide as much information as possible to allow us help resolve this for you.
If you have an amount you are looking to be compensated for, please enter it here.
E.g. production calculations / photographs.

Maximum file size: 10MB

Please note, that if your water and sewerage services are provided by separate retailers, you may need to contact each retailer to raise this request.

Section

WAF-H1

Your Details

As it appears on your bill.

Section

If available, your meter serial number will appear on your bill.

About the issue

e.g. discoloured water
Were you instructed by South West Water to run the water?
Please provide any other information or documentation you think will help.

Maximum file size: 10MB

Please note, that if your water and sewerage services are provided by separate retailers, you may need to contact each retailer to raise this request.

Section

WAF-H5

Your Details

As it appears on your bill.

Section

If available, your meter serial number will appear on your bill.

About the issue

E.g soakaway, septic tank or in to production.
Were you instructed by South West Water to run the water?
Based on actual meter reads.

Section

Is there a canteen on the premises?
Is there a customer sub-meter fitted?

Section

Please provide any other information or documentation you think will help.

Section

Maximum file size: 268.44MB

Please note, that if your water and sewerage services are provided by separate retailers, you may need to contact each retailer to raise this request.

Section

WAF-I5

Please note: this is a chargeable service, if you are happy to proceed, tick the consent box below and proceed with filling out the form details.

Consent
This must be ticked in order for us to process your application.
Are you the owner/landlord of this property?
Sorry, we can only accept meter requests from the owner of the property. If you are not the owner/landlord of the property please speak to your landlord to raise this request.

Your Details

Section

Do you have a different postal address?

Do you have a different postal address?

Different Postal Address

Different Postal Address

We will normally contact you by telephone. Please indicate when you are NOT available for a survey.

Monday
Tuesday
Wednesday
Thursday
Friday

About the disconnection

Is the type of disconnection permanent?
Is the supply metered?

Section

Maximum file size: 10MB

Is an out of hours disconnection required?

Please confirm your availability

Monday
Tuesday
Wednesday
Thursday
Friday

Terms and Conditions

We will not reveal the personal information you provide in this form to third parties. We will securely store and use your data for the purposes intended by this form and to administer and enhance our site and our service.

Please note, that if your water and sewerage services are provided by separate retailers, you may need to contact each retailer to raise this request.

Terms and Conditions
Privacy

Section

The consent field must be ticked in order for us to process your application.

WAF-I11

Please note: this is a chargeable service, if you are happy to proceed, tick the consent box below and proceed with filling out the form details.

Consent
This must be ticked in order for us to process your application.
Are you the owner/landlord of this property?
Sorry, we can only accept meter requests from the owner of the property. If you are not the owner/landlord of the property please speak to your landlord to raise this request.

Your Details

Section

Do you have a different postal address?

Do you have a different postal address?

Different Postal Address

Different Postal Address

About the re-connection

Is the type of disconnection permanent?
Is the supply metered?

Section

Terms and Conditions

We will not reveal the personal information you provide in this form to third parties. We will securely store and use your data for the purposes intended by this form and to administer and enhance our site and our service.

Please note, that if your water and sewerage services are provided by separate retailers, you may need to contact each retailer to raise this request.

Terms and Conditions
Privacy

Section

The consent field must be ticked in order for us to process your application.

Leak Allowance

All wholesalers may offer a leak allowance for leakages found on the meter. South West Water and Bournemouth Water may offer a one off leak allowance for leakages found on the underground supply pipe provided they are repaired within 1 month of becoming aware. You must read the information about Leaks and allowances before filling in this form.

Your Details

Section

Meter details

e.g. date of high bill
E.g. supply pipe, meter (please provide as much detail as possible)
Was the leak inside or outside the building?
Was the leak above or below ground?

Section

Please included what steps you took to actively repair the leak.

Maximum file size: 10MB

Maximum file size: 10MB

Terms and Conditions

We will not reveal the personal information you provide in this form to third parties. We will securely store and use your data for the purposes intended by this form and to administer and enhance our site and our service.

Please note, that if your water and sewerage services are provided by separate retailers, you may need to contact each retailer to raise this request.

Terms and Conditions
Privacy

Section

A very helpful advisor who responded with a ring back and who solved my problem immediately.

Andrew H