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Moving premises

If you’re moving into new premises, or moving out of your current premises,
it’s important you let us know.

Source for Business customer in a retail environment

Moving in

If you’re moving into new premises, it’s important you let us know. You should take a meter reading as soon as you move in so that we can update your account with an opening read.

We will require evidence that you have officially taken over the premises, like a lease agreement.

Moving in

Supply details

VAT (Value Added Tax) is normally only payable if the business is involved in one of the following industries: Chemicals, Construction, Engineering, Manufacturing, Mining, Textiles or Utilities.
Refer to SIC Code documentation for more information.

Customer details

Please include: Name, phone number and email address (if different to above).

Move details

Have you had an account with us before at another address?
Would you like to transfer your account to your new address?
You will need to complete a move out form for the existing address as well as this one.

Section

If you do not provide a meter reading, we will estimate your bill based on previous consumption. This consumption will be based on the previous occupier and may not accurately reflect your consumption. If you are unable to locate your meter please call us on 0344 406 8053
Is the property going to be vacant?

Section

Is the supply metered or unmetered?
If the property is not on a meter, we will not be aware that there is no water being used and will send you a rateable value bill for the year. If the property is going to be vacant for some time it may be worth having the supply disconnected.

Section

Would you like to send your bills to another address?

Maximum file size: 10MB

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Moving out

If you’re moving out of your premises, make sure you record a meter reading before leaving. If we do not hear from the new occupant you will be liable for any outstanding balances without it.

If you have any details of the new occupant, there is a space to leave these on the form.

Moving out

Supply details

Please include all 10 digits

Customer details

Move details

Is the supply metered or unmetered?
If you do not provide a meter reading, we will estimate your bill based on previous consumption. This consumption will be based on the previous occupier and may not accurately reflect your consumption. If you are unable to locate your meter please call us on 0344 406 8053

Section

Would you like to send your bills to another address?
Is the property going to be vacant?
If the property is not on a meter, we will not be aware that there is no water being used and will send you a rateable value bill for the year. If the property is going to be vacant for some time it may be worth having the supply disconnected.

Section

Section

Marketing Preferences
Choose how you’d like to hear from us about our products, services and offers. You can update your preferences at any time.