In the non-household water market, the primary aim is to provide choice to all customers, regardless of their size or business type. The eligibility criteria are designed to be inclusive, ensuring that most non-household customers can switch their water and wastewater retailer. Establishing eligibility is typically straightforward – if the premises are primarily used for non-household purposes, such as factories, schools, or offices, they are eligible.
The goal is to create a level playing field where businesses of all sizes can access the benefits of market competition. By offering choice and opening the market, customers can select the water and wastewater retailer that best suits their specific needs and requirements.
Whether your business is eligible to switch or not, your local water company will continue to provide your wholesale services.
If you are not sure if you can switch, use Open Water’s eligibility guide and checker.