At Source for Business, we’re committed to delivering outstanding customer service, but we understand that sometimes things don’t go as planned. If you’re not satisfied with our service, we want to hear from you. Our Customer Promise outlines the steps you can take to ensure your concerns are fully addressed.
We handle complaints with an independent and impartial approach, and in some cases, we may involve an arbitrator to help resolve the issue. Our investigation might include a site visit or a request for additional information to fully understand the situation.
To resolve your complaint, we offer several solutions:
- An apology: We take responsibility and offer a sincere apology for any inconvenience.
- An explanation: Transparency is key, and we’ll provide a detailed explanation of what went wrong.
- Remedial action: We’ll take swift steps to fix the issue and prevent it from happening again.
- Compensation: If needed, we’ll explore fair compensation to address your dissatisfaction.
Your feedback is crucial to us, and we’re here to ensure your experience with Source for Business is exceptional. If you have any complaints or feedback, please don’t hesitate to reach out. Contact our customer service team at 0330 123 0205.