We understand that AI tools such as ChatGPT, Gemini and Copilot are becoming part of everyday life. You might use them to help structure an email, explain something more clearly or simply to give you more confidence in what you’re sending.
However, when contacting us about your account, we’d always prefer to hear what’s happened in your own words. AI can sometimes add unnecessary detail or include information that isn’t relevant or correct, which can make it harder for us to quickly understand what’s happened and how we can help.
Water industry information can also differ depending on whether you’re a household or business customer and where in the UK your business is based, so information found online won’t always apply to your account.
You don’t need to speak water industry
Keep it simple and tell us what’s happened and what you need help with. To help us find your account and resolve your enquiry as quickly as possible, please include your customer reference number, site address and any other account details relevant to your enquiry.
We’ll ask the right questions and work through it with you.
If you’d rather talk it through, give us a call and we’ll be happy to help.
If you do choose to use AI to help with your message, please check any facts, dates, account details or regulations it includes before sending it to us.