If you’re moving out of your business premises, it’s important to take a final meter reading and inform us about your move. Without this, you’ll remain liable for any water usage and charges at the premises even after you’ve left.
Key points to remember:
- Final meter reading: Without submitting a final meter reading and notifying us of your move, you could be responsible for any water usage after you leave the premises.
- Notification: By providing us with a final meter reading and move-out details, you ensure that you’re only billed for the water you’ve used.
- Ready to tell us you are moving? Use our online form to submit all the necessary details.
Before you start, make sure you have:
- Exact move-in or move-out date: Supported by evidence like a tenancy agreement or utility change of address confirmation.
- Meter reading: Taken on the day of your move. For help on how to read your meter, refer to our online guide
If you have any further questions or need help with your move, please contact our customer service team at 0330 123 0205.