If you need to remove a property from the non-household market, here’s what you need to know:
Before applying:
- No charge: There is no charge for removing a property from the non-household market. However, make sure the property is registered for domestic council tax before applying. An administration charge may apply if the premises is found to be non-household.
- Proof required: You’ll need to provide proof that the property is registered for domestic council tax, either by giving your council tax reference number or a photograph of a registration letter or bill.
- Property conversion: You can’t apply for a household account until the property conversion is complete.
Apply for a domestic account:
- Separate retailers: If your water and wastewater are billed by a different retailer, you may need to contact them separately to adjust their bills.
- Application review: We will review your completed application and submit it to your wholesaler(s) on your behalf. If further information is needed, we’ll contact you.
- Wholesaler decision: The decision to remove a property from the non-household market is at the sole discretion of the wholesaler(s).
- Site visits: You may be contacted via telephone to arrange a site visit, typically within the first 30 days after submitting your form. Please ensure to include a telephone number on your application.
- Successful application: If your application is successful, we’ll receive notification of the closing date and meter reading (if applicable) for your non-household account within five working days of the site visit. We’ll then close your non-household account and issue a final invoice, though it may take up to 10 days to update our records.
If you have any questions, please contact us.