Before applying for a meter repair or replacement, ensure that the meter is genuinely faulty. There is no charge for replacing a faulty or damaged meter, but if no fault is found, an administration fee may apply. Common issues include:
- Condensation: Often removed by pouring warm water over the meter
- Water in the meter pit: Usually caused by rainwater runoff, but if you see bubbles or the pit refills during dry weather, there may be a leak. In this case, please contact your water wholesaler’s emergency line.
We can only accept meter requests from the property owner. If you’re not the owner or landlord of the property, you will need to speak to your landlord to raise this request. If they agree to make the application, please sign and return a letter of authority to grant permission for them to do so. Your landlord will be unable to apply until this has been returned.
Apply for a meter repair/replacement
What happens next
- We will review your completed application before submitting it to your water wholesaler on your behalf. If for any reason, we cannot submit the application or require further information, we will contact you.
- Any decision is solely at the discretion of the wholesaler.
- You will be contact via telephone to arrange any site visits, typically within the first 30 days after your form is submitted. Please ensure you include a telephone number on your application
- If your meter is replaced, we will receive notification of the closing reading of the replaced meter, the opening reading of the new meter, and the new meter details from your water wholesaler. Your account will be updated at this point, but you will continue to receive bills in line with your current schedule for meter readings.