To ensure an accurate bill, submit your actual meter reading through the following options:
- Submit your meter reading through MyAccount: If you’re registered, log in to MyAccount to easily submit your actual meter reading. This will help us calculate your bill based on your real usage.
- Use our online form: If you prefer not to register, you can still submit your meter reading using our online form. This option allows you to provide an accurate reading without needing to log in, ensuring your bill is as accurate as possible.
Using either option helps ensure your bill reflects your actual water usage, avoiding potential discrepancies.
For safety, only access meters if it’s safe to do so, particularly those located in the road, under heavy manholes, or within metering chambers. Contact our customer service team at 0330 123 0205 if you have concerns about accessing your meter.